FAQ

Stand-Alone Terminal

• HOW TO TURN ON MY POS MACHINE?
• HOW TO CONNECT TO THE WIFI?
• HOW TO REPRINT THE RECEIPT?
• HOW TO MAKE A REFUND?
• CAN I ACCEPT PAYMENTS REMOTELY USING POS MACHINE?

Static QR Payment

• WHAT IS THE STATIC QR PAYMENT?
• WHICH PAYMENT METHODS DOES MY QR CODE SUPPORT?
• WILL I RECEIVE A PAYMENT CONFIRMATION?
• WHAT CAN I DO IF I DID NOT RECEIVE THE PAYMENT CONFIRMATION?

H5 QR payment

• WHAT IS THE H5 QR PAYMENT?
• HOW DO I RECEIVE A PAYMENT CONFIRMATION?
• WHAT CAN I DO IF I DID NOT RECEIVE A PAYMENT CONFIRMATION?

Settlement

• HOW LONG IS THE SNAPPAY SETTLEMENT PERIOD?
• WHAT DOES 'BUSINESS DAYS' MEAN?
• HOW DO I IDENTIFY SNAPPAY SETTLEMENTS?
• WILL I GET A NOTIFICATION FOR A SUSPENDED SETTLEMENT?
• HOW DO I RECONCILE MY TRANSACTION RECORDS WITH SNAPPAY SETTLEMENTS?