# FAQ

## Stand-Alone Terminal

- HOW TO TURN ON MY POS MACHINE?
- HOW TO CONNECT TO THE WIFI?
- HOW TO REPRINT THE RECEIPT?
- HOW TO MAKE A REFUND?
- CAN I ACCEPT PAYMENTS REMOTELY USING POS MACHINE?

## Static QR Payment

- WHAT IS THE STATIC QR PAYMENT?
- WHICH PAYMENT METHODS DOES MY QR CODE SUPPORT?
- WILL I RECEIVE A PAYMENT CONFIRMATION?
- WHAT CAN I DO IF I DID NOT RECEIVE THE PAYMENT CONFIRMATION?

## H5 QR payment

- WHAT IS THE H5 QR PAYMENT?
- HOW DO I RECEIVE A PAYMENT CONFIRMATION?
- WHAT CAN I DO IF I DID NOT RECEIVE A PAYMENT CONFIRMATION?

## Settlement

- HOW LONG IS THE SNAPPAY SETTLEMENT PERIOD?
- WHAT DOES 'BUSINESS DAYS' MEAN?
- HOW DO I IDENTIFY SNAPPAY SETTLEMENTS?
- WILL I GET A NOTIFICATION FOR A SUSPENDED SETTLEMENT?
- HOW DO I RECONCILE MY TRANSACTION RECORDS WITH SNAPPAY SETTLEMENTS?